Frequently Asked Questions
What can we do for you? Here are some answers to a few of the questions we receive regularly. If you can’t find the information that you are looking for, e-mail us at customer.service@alouettecheese.com or call our Consumer Hotline toll-free at 1-800-322-2743.
Alouette® seems to sell out quickly and then I can't find it. Why is this?
Where can I purchase Alouette®?
I love the recipes for Alouette®. Do you have any more?
How long is your cheese good for? Can I freeze it?
Does Alouette® cheese require refrigeration?
What is the white coating on the rind of Alouette® Baby Brie®?
What size is Alouette® Soft Spreadable Cheese available in?
Does the Alouette® product line include any low fat products?
Are any of the Alouette® products kosher?
Is Crème de Brie® real Brie cheese?
Is Alouette® gluten free?
Do any of the Alouette® products contain allergens?
Why doesn't my store carry all of the flavors?
Alouette® seems to sell out quickly and then I can't find it. Why is this? We’re pleased that our Alouette® spreadable cheeses are so popular. And we want you to be able to find them in your favorite store. The quickest way to solve this problem is to ask your store manager to keep it in stock. They will take care of the rest.
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Where can I purchase Alouette®?
You can find Alouette® in the dairy or deli cheese sections of your grocery store. Keep in mind that stores may vary in the number of flavors and varieties they carry.
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I love the recipes for Alouette®. Do you have any more?
Yes! We have lots of ideas on how to use Alouette® spreadable cheeses in your favorite cheese recipes — and even some you may never have thought of! Check out our Recipes page for new and delicious ways to savor life’s moments with Alouette®!
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How long is your cheese good for? Can I freeze it?
Alouette®cheese should never be frozen. Under refrigeration at home, and unopened, Alouette® will be good until the "sell by" date on the package. You should consume the product within 7 days after opening, or by the date on the package, whichever comes first.
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Do Alouette® cheeses require refrigeration?
Yes, all Alouette® cheeses require refrigeration.
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What is the white coating on the rind of Alouette®; Baby Brie®?
The soft white coating is a mold that is characteristic of Brie and Camembert cheeses. This mold protects the cheese and helps to give it the flavor the makes Brie cheese special. It is safe to eat, or can be removed and discarded when serving.
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What size is Alouette®; Soft Spreadable Cheese available in?
Alouette® is available in 4 oz and 6.5 oz. sizes.
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Does the Alouette® product line include any low fat cheese products?
Yes, Alouette® makes Light Garlic & Herbs and Light Cucumber Dill Spreadable Cheeses that have 50% less fat than our regular spreadable cheese.
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Are any of the Alouette® products kosher?
Yes, Alouette® Soft Spreadable Cheese, Alouette® Baby Brie®, Alouette® Elégante®, Alouette® Creme de Brie®, and Alouette® Cuisine™ Crème Fraîche, are all kosher.
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Is Alouette® Crème de Brie® made from real Brie cheese?
Yes! We remove the rind from regular Brie cheese and then prepare it so you can enjoy the creamy center of Brie. Find recipes and ideas on how to preparing and serve Alouette® Crème de Brie® .
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Is Alouette® gluten free?
All Alouette® products are gluten free.
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Do any of the Alouette® products contain allergens?
The only allergen contained in Alouette® products is MILK. For additional information concerning allergens, please e-mail or call us at 1-800-322-2743.
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Why doesn't my store carry all of the flavors?
Each store makes its own decision on which flavors of Alouette® to carry. If you don't see a particular flavor, ask the Deli manager if he/she would consider ordering it.
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Visit our Products page to view complete information on the full line of Alouette® specialty cheeses and spreadable cheese products.
